Premium Experiences

Yes, both South Suites, North Suites and Heineken Lounge have their own private bathroom facilities.  

Yes, each Premium Area has a private outdoor smoking deck.  

Yes, our hospitality team will be in touch before the show with menus, should you wish to preorder any food and beverage. Alternatively, a snack menu will also be available to order on the night. A full bar service will run throughout the event, too. If you have any dietary requirements that our hospitality staff need to be aware of, please let them know upon arrival to the suite. If you need to contact the team ahead of the event, please email [email protected]. Please note, this mailbox is dedicated to hospitality enquiries only. Messages unrelated to hospitality will not receive a response.

Your entrance will be noted on your ticket, North or South VIP entrance. Please refer to the map below to see the location of these entrances.  

Suite Entrance

We have a selection of 12, 16 and 28 Seater Suites. A minimum of 12 tickets must be purchased for all suite bookings.  

The cost of a suite includes: event ticket, exclusive hire of a VIP suite with private balcony seating, exclusive VIP entrance to the venue, dedicated waiter service, cloakroom, bathroom facilities and rooftop smoking deck. 

Yes, children are allowed in suites however some shows may have age restrictions, and these will be noted on the main event page. All children under the age of 18 must be accompanied by an adult.  

Please click here to be directed to the Corporate Hospitality section of the website.

Please complete an online enquiry form on the relevent event page. If a show is newly announced our annual members may be in their priority booking period. If this is the case, the Premium Sales team will get back to your enquiry with pricing and the option to be added to the waitlist. If you decide to be added to the waitlist you will hear within 6-8 weeks whether or not a suite is available.

If you’re attending an event at Suite Level, did you know that you can pre-order your official event merchandise and have it delivered directly to your suite?

Simply scan the QR code available in your suite, browse the available merchandise and place your order. Once your order is ready, it will be delivered directly to you, so you can enjoy the event without having to queue at the merch stand.

It’s easy:

1. Scan the QR code in your suite.

2. Choose your merchandise and place your order.

3. Sit back and let us take care of the rest.

Merchandise is subject to availability. Further details and delivery information will be provided when ordering.

Suites may be fully booked or not released yet. Suite Availbility is event-specific and not always guaranteed.

Please click here to be directed to the Premium Hospitality section of the website. Please fill in the suite enquiry form on the relevant event page to be put in touch with the Premium sales team.

The O2 Belfast is an inclusive venue and is committed to ensuring services are accessible to all visitors. The Premium Hospitality areas have a range of accessible provisions available. To ensure individual needs are met, please speak to a member of our booking team, and they will be able to provide you with the relevant information. 

For more information on accessibility across the venue, please visit here. 

You are welcome to bring a cake along to the private suite. We ask that it is nut free as we are a nut free venue. Please note candles and balloons are not permitted.  

Banners are permitted, but these must not be rude or offensive, or be stuck on any walls or surfaces where they have potential to cause damage. Balloons are not permitted.  

Tickets for The Heineken Lounge are offered to members for first refusal. When the members priority booking period ends, if any tickets remain they are released directly onto the Ticketmaster website for purchasing.

Reward Lounge upgrades will no longer be available to apply for in advance through the Rewards site. Instead, upgrades will now operate on a first-come, first-served basis at the door on the night of the event.

Rewards members can also get access to presale tickets, discounted W5 tickets and more! Find out more here Rewards.