Tickets & Booking

Tickets for The O2 Belfast are only available from www.ticketmaster.ie and www.theo2belfast.com.  Please note that we no longer operate a Box Office on site for physical ticket purchases and do not have a landline number for this purpose. 

When buying tickets, you can select a mobile ticket or 'Tickets by Post'. These are both distributed directly by Ticketmaster.ie. Your preferred method should be selected at the time of booking and if mobile tickets are selected then the arena is not responsible for printing tickets at a later stage. 

Please check your confirmation email or order details in your Ticketmaster MyAccount to review the delivery option you have chosen.

If your tickets are e-tickets, you can review your options in your account.

From a mobile device, you can go mobile. Log in to the Ticketmaster App, click My Tickets and view tickets. There, you will see a barcode that you will need to show at the venue.

Service charge is a fee for booking tickets online.

The Facility Fee per ticket enables The O2 Belfast to continue to invest in the maintenance and upgrade of facilities in order to safeguard the future development of the venue.

General Admission means seats or standing areas are not allocated. Stewards will assist with seating where applicable. 

The management reserves the right to refuse admission or to eject a ticket holder without refund for behaviour likely to cause damage, injury and nuisance.

The promoter reserves the right to alter the programme as necessary.

The ticket holder consents to participate in the audio or video recording of the event and grants any necessary consent and licence (including for the purposes of but not limited to the Performers Protection Acts) for the capture, processing, and use of image, voice, likeness, and any identifying characteristics, waiving any rights of review, approval, or compensation, and all moral rights and personal data rights to the fullest extent permitted under applicable law. If the ticket holder is under the legal age of majority, purchase constitutes a representation that all necessary parental or guardian consent and licence as set out above has been obtained.

Tickets should be purchased from authorised outlets only. The O2 Belfast does not guarantee the authenticity of tickets purchased from any reseller. Any person who cannot identify themselves as linked to the purchaser of the ticket may be refused admission.

Admission by full ticket only.

Once purchased, tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.

Events can be cancelled or postponed for many reasons. If you are unsure if your event has been cancelled, postponed, or rescheduled, search Ticketmaster for your event and review the "Please Note" or "More Info" section for the latest status. If you ordered your tickets online or over the phone, Ticketmaster has you covered. No additional action is needed, and you won't need to reach out to us.

1. You will be notified that the event has been cancelled
2. Your refund will be automatically delivered (except UPS fees) to the method of payment used to complete your purchase
3. Refunds should be received within 7-10 business days after we learn the event is cancelled.

Management does not accept the responsibility for any loss, injury or damage to persons/property on or around the premises.

All audience members, including children, must be in possession of a ticket.

The O2 Belfast is acting as a retailer for tickets at the request of the promoter and accepts no liability for any unforeseen or indirect loss incurred by the purchaser of this ticket if the event does not take place in whole or in part.

For safety reasons, before entering, all patrons may be subject to a search in a manner permissible under law. Anyone refusing to consent to a personal search will be denied entry.

Food and drink cannot be brought into the venue.

Smoking within the arena, including E-Cigarettes, is prohibited. The O2 Belfast may offer a pass-out system to permit customers to exit and re-enter the arena for smoking, however, this will be decided on an event-by-event basis.

Audio and visual recording of a performance is not permitted.

Mobile phones are permitted into the venue, but customers may be requested to turn these off or refrain from capturing images by the promoter, and signage will be displayed to advise. Disruption to other customers through the continued use of electronic devices or mobile phones may result in the ticket holder being removed from the venue.

Sporting colours or tops are not permitted, except for Ice Hockey jerseys.

We have a no flags, banners or sports team colours policy.

Prohibited items include, but are not limited to: bottles, cans, sticks, air horns, weapons or offensive items, lasers, pyrotechnic articles, alcohol or other beverages and food not sold at The O2 Belfast, illegal drugs or noxious substances, professional cameras, sound and/or video recording devices, selfie sticks, helium balloons and umbrellas.

Latecomers may be refused admission until a suitable break in the performance.

Children under 14 should be accompanied by an adult.

At standing concerts, the standing area is restricted to over 14's.

Please note that age restrictions may vary per event; please check before purchasing.

From time to time, The O2 Belfast, or other authorised parties, may carry out photography and/or video recording in the building, which may feature visitors.

OML reserves the right to deny entry to the venue or to remove any person from the venue who refuses to comply with any such condition or requirement.

Ticket limits are not set by the arena (with the exception of Belfast Giants games) and vary from event to event. Ticket limits are displayed during purchase. 

Presales are generally run by the artist, promoter, Ticketmaster, or our partners. Please check the relevant organiser’s website for access details.  

Keep an eye on our What’s On page, sign up to our mailing list, or follow us on social media. 

For a selection of events, post-event surveys are distibuted via email. You can also contact Customer Services directly via the Contact Us form: Contact Us | The O2 Belfast Belfast

Your Ticketmaster mobile tickets have a unique barcode that automatically refreshes every few seconds, keeping your tickets safe and secure. Tickets must be downloaded using the Ticketmaster App. Screenshots will not work. You must open the barcode in your account. Find out more here.

Please ensure you have downloaded the most recent version of Ticketmaster’s app. Find out more here.

The O2 Belfast uses Ticketmaster's booking system. When a popular event goes on sale, hundreds, even thousands of customers simultaneously attempt to purchase tickets across all distribution channels on the Ticketmaster network. With so many people buying tickets online at the same time, popular events can sell out quickly.

Ticketmaster are the ticketing partner of The O2 Belfast. We do not encourage customers to buy from any other ticketing agent or re-seller. We cannot guarantee the validity of tickets that may be resold.

Please click here for detailed information from Ticketmaster in relation to cancelled or rescheduled events.

No, tickets cannot be exchanged from one performance to another. Once purchased, tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.

Please visit www.ticketmaster.ie/help or log a request for support here.

No person shall be admitted into any event in the arena without holding a valid ticket to the event.

The O2 Belfast reserves the right to refuse admission to intoxicated patrons. Persons denied entry into the facility will not be offered a refund. Once inside the arena, patrons who become intoxicated are subject to ejection from the event.

Persons who fail to abide by arena policies are subject to ejection from the facility. Any person who is violating arena policy will be asked to correct their behaviour. If they fail to do so in a timely fashion, ejection will occur. Individuals who have been ejected must vacate the Arena property.

Any person seen using a laser pointer will be escorted out of an event.

Please click here to view The O2 Belfast's House Rules

If you selected standard mail and do not receive your tickets within two business days of the event, please contact Ticketmaster.

Screenshots are not accepted. Please use the Ticketmaster app or download your tickets to your mobile wallet before arriving at the venue.  

If you do not have a smart phone, please select ‘tickets by post’ when booking to have physical tickets posted to you by Ticketmaster.

Event start times, door times and approximate finish times are listed on the event page where available. Please note: all timings are subject to change. As a guide, most concerts last around 2–3 hours, including any interval, but this is not guaranteed.

For ease of entry, please note which door is easiest to enter from, depending on your ticket type:

If you have a floor ticket (Door 1-2), we advise entering via the internal entrance opposite Hollywood Bowl.

Please note that floor ticket (standing) customers automatically enter into a one-way area when inside the Arena. Restroom and Bar facilities are located within this designated area. Customers can leave this area by collecting a wristband opposite Door 1.

The outer perimeter of the floor will be kept clear by staff during the event for emergency purposes.

Concert merchandise sold in The O2 Belfast is done so on behalf of the merchandise licensee's and no stock is retained on-site after the event (unless it's part of a run of shows). We will be happy to put you in touch with the relevant licensee for your event; however, the Sale of Goods Act 1979 does not require them to exchange incorrect sizes, and this will be at their discretion. Please complete the Contact Us Form here, and we will provide merchandise contact details for you.

Accessible ticket types include wheelchair spaces, ambulant accessible seating, hearing & visual impairment seating and essential companion tickets (free, subject to availability).  

Accessible tickets must be purchased directly via Ticketmaster using the Accessible Tickets option on the event page.   

1. Please select the event date and time you wish to attend from the event page: What's On.

2. Once you have been redirected to Ticketmaster.ie, click the ‘Accessible Tickets’ icon at the top left of the event page. Please note that this is best viewed on a laptop or computer, if possible.  

3. From either the interactive map or the ‘Ticket Types' dropdown, select the seats you require - accessible ticket type + essential companion.   

4. Then click 'Get Tickets' and follow the on-screen instructions to complete your purchase.   

Proof of eligibility must be submitted directly to Ticketmaster: Accessible Tickets: Everything you need to know – Ticketmaster Help Failure to provide this may result in your tickets being cancelled.  

For all accessible seating requests, please click here.

Visit our Accessibility section here for more information.

If your seat is unsuitable for medical reasons or your access requirements have changed from time of booking, we recommend the following options: 

• Contact Ticketmaster first to request an official change of booking. As our official ticketing partner, they make and manage most bookings for the Arena.  
• Upon arrival to the venue, please speak to staff at the concierge desk in the front foyer. They will endeavour to relocate you based on your specific requirements. Please note relocation is subject to availability and not guaranteed.  

An essential companion ticket allows a carer to attend at no additional cost, subject to availability and eligibility. For more information, please see here. 

For Giants’ games, we can offer group bookings for 20+ at a slightly discounted rate; however, this may not apply to all games. Please fill in details in the form on this page: Group Tickets (theO2belfast.com). Our Ticketing team will then be in touch with more info on availability and pricing for your chosen game. 

An adult is over 16.

Proof of eligibility is required for children, students, and persons over the age of 65.

Children are classified as 16 years of age and under.

A family ticket consists of two adults and two children.

PLEASE NOTE: Children under the age of three are permitted entry for free, without requiring a ticket, but are not allocated a designated seat.

SSE Airtricity customers should log in via the Rewards website, where eligible events will be listed with presale access instructions. 

VIP packages are organised by promoters and productions, not the arena. Details will be shared directly by the organiser for anyone who has a VIP ticket.