Venue Policies & Security

Young children: There’s no minimum age for most events at The O2 Belfast, but as the shows can be noisy and conditions can vary due to lighting and special effects, we advise not bringing very small children to anything not family friendly.

Children under 14 should be accompanied by an adult.

At standing concerts, the standing area is restricted to over 14's.

Please check the specific event page for details on age restrictions before booking. 

If you need a safe child wristband, visit the concierge desk to get one. This helps us get in touch with you if you become separated from your child.

Exact stage times are not always available. Any confirmed timings will be included in pre-event communications. 

Prohibited items include, but are not limited to: bottles, cans, sticks, air horns, weapons or offensive items, lasers, pyrotechnic articles, confetti cannons, alcohol or other beverages and food not sold at The O2 Belfast, illegal drugs or noxious substances, professional cameras, sound and/or video recording devices, selfie sticks, all types of balloons and umbrellas.

Backpacks, holdalls, rucksacks, or other similar items of any size, large or small, will not be allowed into the arena.  We class small bags as no larger than A4 size (12”x8”x3”) or standard handbags.

If you do have a bag bigger than A4, you may wish to consider storing it at an offsite location such as provided by Stasher. Choose one of the many secure and convenient Stasher locations across the city, and book online here using the code, BELFAST2242, for a 10% discount.

This storage service operates independently of The O2 Belfast and its owners, who accept no responsibility for the service provided. Note that customer data collected as part of the service will be collected and processed by Stasher. View Stasher's privacy policy here.

The O2 Belfast is unable to permit the following electronic devices or accessories and may be required to extend this on an event-by-event basis:

• Professional-type cameras (defined as a bridge camera, DSLR or any camera fitted with a detachable zoom lens and/or tripod). N.B., except for officially accredited photographers covering the event.
• Devices which permit streaming, video or audio recording
• iPads and Tablet devices of any size
• GoPro! or similar devices
• Any other electronic device with a camera and/or filming capability
• Selfie Sticks – due to safety considerations, and so as not to impact the view of other customers.

Mobile phones are permitted into the venue, but customers may be requested to turn these off or refrain from capturing images by the promoter. Disruption to other customers through the continued use of electronic devices or mobile phones may result in the ticketholder being removed from the venue.

We strongly recommend that you simply enjoy the concert without bringing a camera to avoid any issues.

During Ice Hockey games, cameras are permitted; however, the use of flash photography is prohibited during play.

Flash photography is prohibited at various events and shows.

Yes. Bag checks and security screening operate at all events. We ask that you check our list of prohibited items before arriving and cooperate fully with our door staff. 

Early queueing on event days is strongly discouraged. Please note staff/security reserve the right to move anyone on, who is perceived to be causing an obstruction or nuisance. 

Camping outside the venue is not permitted. 

The O2 Belfast is a non-smoking building.

Smoking within the Arena, including E-Cigarettes, is prohibited. The O2 Belfast may offer a pass-out system to permit customers to exit and re-enter the arena for smoking, however, this will be decided on an event-by-event basis.

On occasions where a pass-out system is in operation, please retain your ticket at all times, as this will be used for exit and re-entry.

Permission for collecting contributions inside the arena must be obtained through the promoter who is staging the event. Please complete the Contact Us Form here for further details.

To request charitable support, please download, complete and return this form: https://theodyssey.s3-assets.com/support-request-updated-2024.pdf to [email protected].

No, flags are not permitted into the venue. 

Signs and banners should be no larger than A4 size. The arena reserves the right to confiscate any that, are deemed large, may compromise public safety, obscure someone's view, have national flags/emblems on them, or if they carry offensive, discriminatory or inflammatory language.   

No person shall be admitted into any event in the arena without holding a valid ticket to the event.

The O2 Belfast reserves the right to refuse admission to intoxicated patrons. Persons denied entry into the facility will not be offered a refund. Once inside the arena, patrons who become intoxicated are subject to ejection from the event.

Persons who fail to abide by arena policies are subject to ejection from the facility. Any person who is violating arena policy will be asked to correct their behaviour. If they fail to do so in a timely fashion, ejection will occur. Individuals who have been ejected must vacate the Arena property.

Any person seen using a laser pointer will be escorted out of an event.

Please click here to view The O2 Belfast's House Rules

For ease of entry, please note which door is easiest to enter from, depending on your ticket type:

If you have a floor ticket (Door 1-2), we advise entering via the internal entrance opposite Hollywood Bowl.

Please note that floor ticket (standing) customers automatically enter into a one-way area when inside the Arena. Restroom and Bar facilities are located within this designated area. Customers can leave this area by collecting a wristband opposite Door 1.

The outer perimeter of the floor will be kept clear by staff during the event for emergency purposes.

Cloakroom facilities are available during events at the arena for a £2 charge. Please speak to a member of staff on arrival, who will direct you to the location.

Food and drink cannot be brought into the arena. There are various bars and concession units selling drinks, confectionery, and snacks, in addition to our hot food units, where we sell pizza by the slice and a range of loaded fries. For those with medical/dietary requirements, exceptions can be made. Please get in contact if this is the case. 

The O2 Belfast upholds the highest standards of Health and Safety. The following guidance is in line with the arena’s rules & regulations.

We are aware that visitors to the arena like to display flags and banners during Belfast Giants games, and the arena will always be as accommodating as possible. Flags and banners will not be generally confiscated; however, the obstruction of gangways, access routes, exits and entrances, health and safety signage and stairways is strictly forbidden at all times. In the event of an emergency, all access and exit points must remain clear. The arena reserves the right to confiscate flags if they are very large or may compromise public safety, obscure someone’s view, a camera position or if a flag carries offensive, discriminatory or inflammatory messaging.

The arena is a neutral venue; national/country flags are not permitted, e.g. Union Jack or Irish Tricolour, nor are flags which show any type of political affiliation or slogan.

Any flag over 1m x 1.5m in size at its widest or longest section must be either:

-Manufactured with an inherently flame-retardant fabric or

-Treated with an appropriate fire retardancy treatment in accordance with the relevant British Standard. All flags of this nature must be accompanied by the appropriate fire-retardantcy certificate. Flags will not be permitted unless this certificate is available at the time of use.

NB: Flags/banners which have been treated (rather than inherently retardant) must have a certificate dated within the previous 12 months.

Flags more than 2m x 1.5m in size at their widest or longest section are not permitted 

Flagpoles (plastic only) are permitted up to 1m in length x 1cm in diameter.

Due to Health & Safety reasons, very large supporter flags that are designed to be passed over people’s heads are not permitted.

Any articles that could potentially be used as a weapon and/or compromise public safety are strictly prohibited.

Visits to the arena shall constitute acceptance of the Conditions of Entry.