Help Centre

Backpacks, holdalls, rucksacks, or other similar items of any size, large or small, will not be allowed into the arena.  We class small bags as no larger than A4 size (12”x8”x3”) or standard handbags.

If you do have a bag bigger than A4, you may wish to consider storing it at an offsite location such as provided by Stasher. Choose one of the many secure and convenient Stasher locations across the city, and book online here using the code, BELFAST2242, for a 10% discount.

This storage service operates independently of The O2 Belfast and its owners, who accept no responsibility for the service provided. Note that customer data collected as part of the service will be collected and processed by Stasher. View Stasher's privacy policy here.

Food and drink cannot be brought into the arena. There are various bars and concession units selling drinks, confectionery, and snacks, in addition to our hot food units, where we sell pizza by the slice and a range of loaded fries. For those with medical/dietary requirements, exceptions can be made. Please get in contact if this is the case. 

Yes. Buggy parking is generally available in the front foyer, under the stairs. If this area is not in use for your specific event, staff will be able to point you to alternative storage facilities. Please note items are left at your own risk, or can be put in a supervised cloakroom at cost of £2. 

The management reserves the right to refuse admission or to eject a ticket holder without refund for behaviour likely to cause damage, injury and nuisance.

The promoter reserves the right to alter the programme as necessary.

The ticket holder consents to participate in the audio or video recording of the event and grants any necessary consent and licence (including for the purposes of but not limited to the Performers Protection Acts) for the capture, processing, and use of image, voice, likeness, and any identifying characteristics, waiving any rights of review, approval, or compensation, and all moral rights and personal data rights to the fullest extent permitted under applicable law. If the ticket holder is under the legal age of majority, purchase constitutes a representation that all necessary parental or guardian consent and licence as set out above has been obtained.

Tickets should be purchased from authorised outlets only. The O2 Belfast does not guarantee the authenticity of tickets purchased from any reseller. Any person who cannot identify themselves as linked to the purchaser of the ticket may be refused admission.

Admission by full ticket only.

Once purchased, tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.

Events can be cancelled or postponed for many reasons. If you are unsure if your event has been cancelled, postponed, or rescheduled, search Ticketmaster for your event and review the "Please Note" or "More Info" section for the latest status. If you ordered your tickets online or over the phone, Ticketmaster has you covered. No additional action is needed, and you won't need to reach out to us.

1. You will be notified that the event has been cancelled
2. Your refund will be automatically delivered (except UPS fees) to the method of payment used to complete your purchase
3. Refunds should be received within 7-10 business days after we learn the event is cancelled.

Management does not accept the responsibility for any loss, injury or damage to persons/property on or around the premises.

All audience members, including children, must be in possession of a ticket.

The O2 Belfast is acting as a retailer for tickets at the request of the promoter and accepts no liability for any unforeseen or indirect loss incurred by the purchaser of this ticket if the event does not take place in whole or in part.

For safety reasons, before entering, all patrons may be subject to a search in a manner permissible under law. Anyone refusing to consent to a personal search will be denied entry.

Food and drink cannot be brought into the venue.

Smoking within the arena, including E-Cigarettes, is prohibited. The O2 Belfast may offer a pass-out system to permit customers to exit and re-enter the arena for smoking, however, this will be decided on an event-by-event basis.

Audio and visual recording of a performance is not permitted.

Mobile phones are permitted into the venue, but customers may be requested to turn these off or refrain from capturing images by the promoter, and signage will be displayed to advise. Disruption to other customers through the continued use of electronic devices or mobile phones may result in the ticket holder being removed from the venue.

Sporting colours or tops are not permitted, except for Ice Hockey jerseys.

We have a no flags, banners or sports team colours policy.

Prohibited items include, but are not limited to: bottles, cans, sticks, air horns, weapons or offensive items, lasers, pyrotechnic articles, alcohol or other beverages and food not sold at The O2 Belfast, illegal drugs or noxious substances, professional cameras, sound and/or video recording devices, selfie sticks, helium balloons and umbrellas.

Latecomers may be refused admission until a suitable break in the performance.

Children under 14 should be accompanied by an adult.

At standing concerts, the standing area is restricted to over 14's.

Please note that age restrictions may vary per event; please check before purchasing.

From time to time, The O2 Belfast, or other authorised parties, may carry out photography and/or video recording in the building, which may feature visitors.

OML reserves the right to deny entry to the venue or to remove any person from the venue who refuses to comply with any such condition or requirement.

Please visit www.ticketmaster.ie/help or log a request for support here.