Venue Facilities & Services

Cloakroom facilities are available during events at the arena for a £2 charge. Please speak to a member of staff on arrival, who will direct you to the location.

If you have lost an item at an event, please contact us here.

Items will be kept in lost property for one month. If after this time the property is not collected, it should be recycled, sent to a charity shop or destroyed if it contains sensitive data. Any unclaimed monies are to be given to The Odyssey Trust Company’s chosen charity partner.

No. We are a fully contactless venue.

From time to time, on certain holidays, the ice will be opened to the public. Please visit our event listing page for more information.

Yes. Buggy parking is generally available in the front foyer, under the stairs. If this area is not in use for your specific event, staff will be able to point you to alternative storage facilities. Please note items are left at your own risk, or can be put in a supervised cloakroom at cost of £2. 

Yes, The O2 Belfast is now offering an option for parents to obtain a wristband for their children when entering the venue.

If you lose your child while in the venue, this wristband will provide staff with your contact details. We hope that this will help to reunite parents and children quickly and effectively.

These wristbands will be available from customer services at the Concierge desk on an event night.

Please speak to any member of staff for more information.

Please speak to staff at the concierge desk if you require additional support. They will assist in finding a quiet space, where possible, depending on event configuration.

We are a breastfeeding-friendly venue, and customers are welcome to breastfeed at any time. If you require a private area to breastfeed, please speak with our customer services team and we will endeavour to make a private area available for you.

Our customer services team monitor enquiries during arena office hours - Monday to Friday, 9AM-5PM. The quickest way to get through and have your enquiry answered is to reach out via the Contact form here. Please note that we no longer operate a Box Office on site for physical ticket purchases and do not have a landline number for this purpose.  

Permission for collecting contributions inside the arena must be obtained through the promoter who is staging the event. Please complete the Contact Us Form here for further details.

To request charitable support, please download, complete and return this form: https://theodyssey.s3-assets.com/support-request-updated-2024.pdf to [email protected].

For a selection of events, post-event surveys are distibuted via email. You can also contact Customer Services directly via the Contact Us form: Contact Us | The O2 Belfast Belfast